Returns and Refunds policy
Sale or clearance items cannot be returned and are sold as seen.
Cancellation & Returns Window
14 days to cancel: Customers have 14 days from the day they get their goods to tell you they want to cancel.
14 days to return: After telling you, they have another 14 days to send the items back.
Proof of purchase: A receipt or order confirmation is required.
Condition of Items
Unused and original state: Items must be unused, in the same condition as received, and in their original packaging.
Buyer pays return postage: The customer pays for shipping costs to return items, unless the item is faulty or wrong.
Exceptions & Non-Returnable Items
Custom or personalized orders: Items made to order or personalized for a buyer cannot be returned unless they arrive broken or faulty.
Perishable goods or hygiene items: Opened craft kits or used consumable items (like specific single-use glues or opened paints) are excluded.
Refunds
Inspection: Once you get the return, you inspect it and notify the buyer.
Timeframe: Refunds are paid within 14 days of getting the goods back (or proof the buyer sent them).
Original shipping: Standard delivery costs are refunded, but extra costs for fast shipping are not.